| How to allow us to connect to your PC to fix the problem
from our place? We can setup a system named
Team Viewer by which we can view and control your PC through internet, with that we
can analyze and fix the problems. Download
and Install Team Viewer:
1. Download
the setup file of Team Viewer using the below link,
http://www.teamviewer.com/download/index.aspx/
Download the one for Customer under "For the instant customer: TeamViewer
QuickSupport"
2. Double click on the setup file, you can view the
window as shown below. 3. Choose Run option and click
"Next".
4. Accept the terms in the License Agreement and
click Next.
5. Choose the Normal Installation and click "Next".
6. Click "Next", and "Finish" after it has been
installed.7. You can view the TeamViewer as shownbelow, Please wait for a second to generate the team viewer
ID and password.
Now you can view your Team Viewer ID and Password in the highlighted area of
the below image.
Send your Team Viewer ID and password by email to us and "Wait for session".
Leave the PC as it is and we will
be able to connect to your PC once using that ID and Password.
Note: Using the ID and Password we will be able to
connect only for one session. When the Team Viewer is closed your PC will be
disconnected from us. If we need to reconnect again, you need to start the
Team Viewer again and send the new ID and Password again. |
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